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feedback Warranty and Contact Information New

Forum: RaftZone
Re: note CANYON Whitewater Rafts waterdog007 New
Re: note Comparable Raft? KGL New
Re: note Comparable Raft? RaftNWV New
Re: question Comparable Rafts mountainrivers New
Re: feedback Clarification on "Type" waterdog007 New
Re: feedback I'm going to challenge a few points for ya... EricS New
Date: Apr 22 2008, 19:07 GMT
From: waterdog007

As to the warranty we warranty all of our products for 2 years with the option for an additional 3 for $99. So add on $99 and our products include a warranty for 5-years. I think the "no-fault" warranty is great but you do realize you're paying hundreds of additional dollars on each raft for it right?

Warranties in all industries are a money-maker for the manufacturer not a large benefit for the consumer. Warranties are almost never claimed after the first year. That said, whitewater rafts are a little different and I think the piece of mind knowing someone will take care of your damaged raft is worth something.

In general, the cost to ship your raft back to get the manufacturer for warranty is more expensive than having the repair made at your local whitewater supplier. I know some of the manufacturers cover the shipping costs but many don't. We take that into account and if we ever have a warranty claim (we haven't but we will) we'll pay for the customer to get it repaired locally.

As far as the comment about contact information we just didn't include it but since you asked you can contact me at:

SATURN/CANYON Rafts
1839. S Pebbleside Way
Boise, ID 83709
(208)559-5449
Attn: Cody Janson

Good input regarding the welding and I personally didn't know it went back to the mid 80's. I still agree it's an upgrade for welded PVC but I'm just saying we (and many others) haven't had issues with the glued PVC in years.

One great thing about this site is the knowledge if it's viewers.

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note still mis-informed shapp New
note These rafts look to be the same as Baltiks on Ebay rafterman2007 New
note one additional thought rafterman2007 New
note Last additional thought rafterman2007 New
note Rafterman--Kings River? KGL New
note No Fresno--We're SoCal locals--Kings is good though rafterman2007 New
note Best Kings Flow KGL New
feedback Over a decade without WARRANTY issues waterdog007 New
feedback Shapp.. Don't get your panties in a knot over this.. its only a raft..! <NT> RaftNWV New
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