Has anyone else had problems with NRS standing behind their products? I was down in Moscow a couple weeks ago at the NRS store just before a three day self supported kayak trip. I had planned on buying a new Werner paddle, spray skirt, and water boots. In addition, I wanted NRS to replace an â€śextreme drysuitâ€ť I had purchased six years ago. When I bought the â€śextremeâ€ť drysuit the advertisement said it had a lifetime guarantee.
The drysuit leaks like a sieve, and has for the last three years. I have replaced the usual wear items like the socks, and neck gasket at the Lochsa Connection. NRS had previously repaired it by putting glue on it, a two week process. There are no visible tears in the suit.
When I saw the words â€ślifetime guarantee in the advertisement for the drysuit, I assumed it was for my life and Iâ€™m still alive. NRS informed me it was for the â€ślife of the garmentâ€ť, what is that? He said I had got a lot of use from the dry suit, and NRS was not going to replace it or consider a store credit.
Anyway NRS lost a customer for life. I have heard stories of Kokatat actually honoring their guarantees. My plan is to become an outdoorplay.com customer.
To be fair, I haven't seen the drysuit. However, this is a pretty stand-up guy so I seriously doubt he's trying to cheat NRS in some way. Anyone aware of any formal changes in NRS policies?
Lifetime warranties protects from manufacturing defects. Normal wear and tear are not usually covered..... RUwet New
Yea...... 6 years old? Seems like something that should have been done in the 1st year or so selmaraid New
If you can't tell between a chunk of metal and some cloth, then you don't have a clue, huh? <NT> RUwet New
A Lifetime Warranty is a Lifetime Warranty and NRS shouldn't have offered it if they' refuse to honor it TheBroncoKid New
After 6 years, buy a new suit. I may be jaded cuz' I work in a retail setting, but a full replacement, inmyopinion, is RUwet New
and comparing tools to clothes, really? don't see how the two can't even be compared? <NT> RUwet New
age shouldn't dictate useable life, condition should, but you people are stuck on the number 6 and ..... TheBroncoKid New