For the record: I've always had bulletproof customer service from NRS. Simply never a problem, period. But today I received the following from a neighbor and close kayaking buddy:

-----
Has anyone else had problems with NRS standing behind their products?  I was down in Moscow a couple weeks ago at the NRS store just before a three day self supported kayak trip.  I had planned on buying a new Werner paddle, spray skirt, and water boots.  In addition, I wanted NRS to replace an â��extreme drysuitâ�� I had purchased six years ago.  When I bought the â��extremeâ�� drysuit the advertisement said it had a lifetime guarantee.
  
The drysuit leaks like a sieve, and has for the last three years.  I have replaced the usual wear items like the socks, and neck gasket at the Lochsa Connection.  NRS had previously repaired it by putting glue on it, a two week process.  There are no visible tears in the suit.
  
When I saw the words â��lifetime guarantee in the advertisement for the drysuit, I assumed it was for my life and Iâ��m still alive.  NRS informed me it was for the â��life of the garmentâ��, what is that?  He said I had got a lot of use from the dry suit, and NRS was not going to replace it or consider a store credit.
  
Anyway NRS lost a customer for life.  I have heard stories of Kokatat actually honoring their guarantees.  My plan is to become an outdoorplay.com customer.  

-----

To be fair, I haven't seen the drysuit. However, this is a pretty stand-up guy so I seriously doubt he's trying to cheat NRS in some way. Anyone aware of any formal changes in NRS policies?